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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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While watching a ballgame on mlb.com, I accidentally touched

Resolved Question:

While watching a ballgame on mlb.com, I accidentally touched the screen on my iPad. The screen immediately enlarged the picture of the moment. Now it is locked up and I cannot get it to go back to normal size. It is locked on the screen saver in HUGE mode.
Submitted: 2 years ago.
Category: Mac
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, and welcome! My name is ***** ***** I am excited to get started with you.

From what you are describing, it appears you accidentally enabled the zoom feature on your iPad. To disable the Zoom feature on your iPad, first double tap with three fingers. Then, go to Settings> General> Accessibility (all the way at the bottom) Tap on zoom and disable it

Customer:

I cannot go to anything. The screen is locked up and I cannot open it. I cannot get to the keypad to type in my code.

Michelle :

At the lock screen, can you double-tap the screen with three fingers?

Michelle :

You will need to double tap quickly with three fingers. Make sure you press the home button first

Customer:

YES!!! Thank you! Now what did you say to do in Settings?

Michelle :

Yes. Now go into Settings and tap on General. Within General, tap on Accessibility

Michelle :

Tap on Zoom to turn it off

Customer:

If I disable zoom will I be able to enlarge a photo?

Michelle :

Yes, you can always enlarge a photo by pinching it or double tapping with one finger

Michelle and other Mac Specialists are ready to help you