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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ashik I have a small problem with my Macbook pro , When

Customer Question

Hi Ashik
I have a small problem
with my Macbook pro ,
When I try to check my
Emails a message comes up on the screen which reads.
Sorry page not found [error code 404]
we are sorry the page you requested does not exist at this address. It may have moved, the name changed or the link broken. Please check the address is correct, make any changes and try again.
Return to BT.com
Can you help me to correct this
PS. If I Click on BT.COM and sign in I can check my emails
Cheers ***** *****
Submitted: 2 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 2 years ago.
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under Mac OS X)
Processor
Memory

When you try to check your emails where exactly?
Customer: replied 2 years ago.

osx version 10.9.5

processor 2.2GH Intel Core i7

Memory 4GB 1333 MHz DDR3

When I click on the end of the message i.e. BT .COM

I then sign in an find my emails in the normal way on BT .COM Safari

Expert:  Mike the Mac Medic replied 2 years ago.
OK but how are you "checking" your email what are you clicking on? Did you see my additional service offer?
Customer: replied 2 years ago.

Thank you for your help , I thought it would be a simple problem, thanks again ,but I think I will get in touch with B T .COM as this fault happened

when B T. changed their format

Expert:  Mike the Mac Medic replied 2 years ago.
I can easliy see what is happening by remote. You are just clicking on the wrong thing I'm sure
Expert:  Mike the Mac Medic replied 2 years ago.
Click on the link below and it will open the correct page in Safari:

https://signin1.bt.com/login/emailloginform

then go to Safari / Preferences / General and select Set to Current Page.
Mike the Mac Medic and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Excellent service I carried out your instructions and it solved my problem

right away many thanks for your help.SID

Expert:  Mike the Mac Medic replied 2 years ago.
Thank you