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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10571
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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, I have recently upgraded to Yosemite version 10.3.3

Resolved Question:

Hi ,
I have recently upgraded to Yosemite version 10.3.3 and now I cannot access iPhoto. When I follow the link which tells me to upgrade iPhoto, I am told that this is not available to me as my Apple ID is registered in France. I spend my time between France, the UK and the US - how can I access iPhoto as there are some pictures on there that were not backed up on iCloud?
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What happens when you open iPhoto ?
Customer: replied 2 years ago.

I cannot! I get the message:

In order to open “iPhoto.app”, you need to update to the latest version.

The version of iPhoto installed on this Mac is not compatible with OS X Yosemite. Download the latest version for free from the Mac App Store.

As I stated, when I try to access that from the App store I am told that it is unavailable from the french app store.

Expert:  Ashik replied 2 years ago.
Goto Applications folder and trash iPhoto application. Don't empty the trash.
Then try installing latest iPhoto directly from this link --> https://itunes.apple.com/fr/app/iphoto/id408981381?mt=12&ls=1
If that didn't work, then open App Store application from Applications folder. Then search iPhoto or Photos. This will bring iPhoto in the list or Photos app in the list. Can you install it from here ?
If not, click on Purchased tab and do you see iPhoto or Photos app there ? If so, install it.
Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.

The iPhoto on the purchased tab is October 2012! I have updated it as needed since then.

Your link takes me to the french App Store which is where the problem is - it says that it is unavailable.

Is it not possible to access the UK or US app store? If not can I uninstall Yosemite 10.3.3 and go back to the previous system? How do I do this?

Expert:  Ashik replied 2 years ago.
Sue, you can change the country of your iTunes Store (this will reflect App Store too), then download it from App Store. Please follow the instructions in here to change the country of your iTunes account --> https://support.apple.com/en-us/HT201389
After changing the country, can you download iPhoto from App Store ?
Expert:  Ashik replied 2 years ago.
Sue, although it is possible to downgrade to lower version of Mac OS X, it is a complex process. I wouldn't recommend doing that.
You can create a new Apple ID (with US or UK credentials) and use that acccount with your iTunes or App Store to download latest iPhoto. Create a UK or US account from here -- > https://appleid.apple.com/account
Let me know once you did that.
Customer: replied 2 years ago.

when I complete the form I have to give my address which will link it back to the French site!

Expert:  Ashik replied 2 years ago.
Did you select US as country and also used a US address ?
Customer: replied 2 years ago.

Would it have to match up with my credit card? My cards are all registered in France, although not all french!

Expert:  Ashik replied 2 years ago.
Yes, otherwise it will revert back to the country that the card is registered.
Can we do a screen-sharing remote session, so I can remotely connect to your Mac and work on your issue directly while you watch ?
Customer: replied 2 years ago.

In that case we can't do it as my cards are registered in France. It will always go back to the french App store which for some reason does not have the most up to date iPhoto. It seems nonsensical that they don't warn you about such things before you upgrade to Yosemite. Probably need to complain to Apple.

Expert:  Ashik replied 2 years ago.
There is a way to make US/UK App Store account without using credit card. See here --> http://www.redmondpie.com/how-to-create-us-uk-or-any-app-store-itunes-account-anywhere-in-the-world/
Customer: replied 2 years ago.

Hi, sorry it has taken ages to create a new account. I'm now going back to try your earlier suggestions

Expert:  Ashik replied 2 years ago.
Ok, let me know how it goes.
Customer: replied 2 years ago.

I have created a UK account, gone back into Apps, typed in iPhoto but cannot find the app, only apps to do with if, such as books or courses. Any other ideas?

Expert:  Ashik replied 2 years ago.
Did you change the country to UK in App Store and signed to UK account ?
If so, then click on Apple menu and select Software Updates. Do all software updates. Then download iPhoto from here --> https://itunes.apple.com/gb/app/iphoto/id408981381?mt=12&ls=1
Customer: replied 2 years ago.

This took me to the french store with a message saying it was available in the UK store - I clicked on that and got the following:

Your request produced an error.
[newNullResponse]

When I did the Software Updates, the computer rebooted and then I had to sign in to my Apple ID - it immediately gave my old email account - should I have changed it to the one I have just created or are they interchangeable?

Expert:  Ashik replied 2 years ago.
You have to sign out from old ID and sign into new one --> https://support.apple.com/kb/PH11499?locale=en_US
Also sign out from iCloud (System Preferences > iCloud)
Can we continue this later ? I have to leave urgently and will be back in 1 hour. I will get back to you in 1 hour. Thanks for your patience
Customer: replied 2 years ago.

Thank you for yours too. I'll be back in about an hour and try what you suggest first. Shall I leave this window open?

Expert:  Ashik replied 2 years ago.
Sorry for the delay, I'm back. Are you online ?
Customer: replied 2 years ago.

yes - just in middle of signing in to new account - had to do other things too.

Expert:  Ashik replied 2 years ago.
Okay, can we do a remote session ? So I can remotely connect to your Mac and work on your issue directly.
Customer: replied 2 years ago.

OK

Expert:  Ashik replied 2 years ago.
Sue, on your Mac goto this link --> https://www.fastsupport.com/888007202
Follow the onscreen instructions to establish connection
Customer: replied 2 years ago.

Things are just not going right today - this is the message when I click on your link:

There is no application set to open the URL citrixonline://download.citrixonline.com/launcher2/launch/e0-pLq99VdCCg230BNICSKqs-xiPNTZt0udiZZKsH8CJMOa4IZsAeRvPsf9dLwjY3MfnQAoFTjrjTgd0p-5yB4XeakvtMF03JWPu4V_7vRxR3Vf9cfpe8iiweFO2r9GPCeAaZLDeatD0qD1cQzcxRXsO8E1vzJ9BzEIVFO8fI0gU6Y2747kPpSf8bsQGx_1e_gJu_dt1wJijrBqs2J97rIstB5SKRehU8MpKiZ4xdXb0rRN8rFcfpqs_G4t0A-FsGI5H2FhiW5lSPPuGE0RV9KxjcZV0ZEYcp-RtV468JIABTzZAKYhK1sFZnqlG30sXaCvIm6cp-AHIg8CbEc2QEQs7jIbGN1ePLvJddF5acmMJnE3mpc4Fho21pSUowC7ZXdBzyI7Iy87l68ubWbZ6j4HY9uuXw7iQ9ywPMK0qhU9JLZKlz5C0NG2zFwAu-vvVuGnePso_uiXwcwr5XQnz298wLuOpSSMUPCoi4ThCWh3MwMCXU-cxaCgcRdbswRtj5rrxYb2SQ.

Expert:  Ashik replied 2 years ago.
Sue, goto www.join.me website. Download the application and run it. You will get a 9 digit number. Let me know the number.
Customer: replied 2 years ago.

541-900-121

Expert:  Ashik replied 2 years ago.
connected
Customer: replied 2 years ago.

Thanks again Ashik. I haven't got the rating area up - I think it'll come if you reply again.

Expert:  Ashik replied 2 years ago.
Issue resolved via remote support. If you have any questions or would like any additional information, please don't hesitate to ask.
If you are satisfied with my service, please rate me positively.
Have a great day,
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10571
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 4 other Mac Specialists are ready to help you
Expert:  Ashik replied 2 years ago.
Hi Sue, You can rate this answer.

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