How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Mac Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
51110040
Type Your Mac Question Here...
Vinod Menon is online now

I have an old Ipod (2nd generation) and have updated the software

Resolved Question:

I have an old Ipod (2nd generation) and have updated the software on the computer. However when I have synced the IPOD all the music is not on the computer and now my Ipod does not work. Each time I press a song to play it automatically jumps back to the music menu. I don't know what I can do to restore the old setting as I hav tried the all the options which have been available except clear and re-sync. If I do this I will lose music which has been addes via other media than ITunes. How can I resolve this issue?
Submitted: 2 years ago.
Category: Mac
Expert:  Vinod Menon replied 2 years ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Sorry to hear about your ipod..:( Let's try a simple reset first anyway. Hold down the power button and the home button together until you see an apple logo.
If that does not resolve this issue, unfortunately, there is no direct way to transfer non-purchases from the ipod to the computer.
Are the songs still in the ipod? Then I would suggest you to use some third party softwares and try to transfer the songs to the computer.
Try the free trial version for this software and see whether it does the job for you.
https://www.wideanglesoftware.com/touchcopy/
Let me know if you find any difficulty.
Thank You
Vinod
Customer: replied 2 years ago.

No this has not worked also the issue with the songs not playing is also not resolved. The song just jumps back to the menu.

Expert:  Vinod Menon replied 2 years ago.
I understand. Unfortunately, the next step we need to try is the restore.
Since you have songs in the ipod that aren't saved anywhere, I know you would not want to do that.
Have you tried using that software I suggested?
https://www.wideanglesoftware.com/touchcopy/
or try TunesGo from here
http://www.wondershare.com/mobile/iphone-ipad-ipod-tools.html
Vinod Menon and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

Thank-you for your answer an I will try and transfer the music and restore

Kind regards,

Richard

Expert:  Vinod Menon replied 2 years ago.
you are most welcome.:)
Let me know if you find any difficulty.