How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37489
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

I have a conflict with names showing on my email

Resolved Question:

hi I have a conflict with names showing on my email account. My name is***** The name on the amount was originally Gehan XXXXXXXX. I have managed to change the name on my iCloud, on my computer + on my iPhone. It hasn't worked on my iPad. I have changed the name physically, in settings,but the mail still reads from Gehan XXXXXXXX, and then my email address:***@******.*** any suggestions would be helpful. thanks

Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello Susan! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Where is the wrong name showing on the iPad? Is it in a particular app?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

no. it shows up on my email address as though it was sent from that name instead of mine. Even though the email address is mine. The name belongs to my friend who bought the pad for me ... its not an unknown name.. yesterday was at the mac store and the iPad had to be reset ... now i have this problem..

Expert:  Viet - Mac Tech replied 2 years ago.
Does this issue only occur when using email?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you using the app called Mail for email? Or do you use any other app?

Do you mean when you send an email message to someone, it shows the wrong name? Is it in the signature of any email message that you've sent? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

can i send you a screen shot?

Expert:  Viet - Mac Tech replied 2 years ago.
Yes, you can use the paperclip icon on this web page to attach screenshots, or upload the screenshot file at the website below, then tell me the ID number it shows:
http://wikisend.com/
Please reply at the box below. Thank you.
Customer: replied 2 years ago.

did you get it?

Expert:  Viet - Mac Tech replied 2 years ago.

I just got it. Did you do this:

- Go to Settings -> iCloud -> your account, then edit / change the name there.

- If needed, go to Settings > Mail, Contact, Calendars -> iCloud -> your account, then edit / change the name there.

- If needed, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please let me know. Thank you.

Customer: replied 2 years ago.

no ...it didn't work ... still reads from Gehan XXXXXXXX

Expert:  Viet - Mac Tech replied 2 years ago.
I'm sorry. Can you go to Settings -> iCloud, then tap on "Sign out" at the bottom, then sign in and check. Please let me know. Thank you.
Viet - Mac Tech and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

yay! that worked

thank you

Expert:  Viet - Mac Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience