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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 33996
Experience:  Apple Computers Specialist
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I have lost some information on my ipad under the notes section....I

Customer Question

I have lost some information on my ipad under the notes section....I tried to retrieve this but really hashed up. I tried to paste and pasted something else instead..so i have really hashed up. I do not have icloud.....is there any other way of retrevial...
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Have you connected the iPad to your computer and performed a backup of it in the past before this happened?
Customer: replied 1 year ago.

No

Expert:  Richard replied 1 year ago.
Ok, Which email services have you added on the iPad? eg: Yahoo, Gmail or Hotmail or anything else Elaine?
Customer: replied 1 year ago.

btinternet richard.

Expert:  Richard replied 1 year ago.
Thanks
Can you via your computer sign into your BTInternet email account here please.
Click me to open
Then check your e-mail "My Folders" box for a folder labeled "Notes."
Tell me if you find it and your missing notes there please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard, Mac Genius
Category: Mac
Satisfied Customers: 33996
Experience: Apple Computers Specialist
Richard and 3 other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 1 year ago.

Hi richard I have tried to open team viewer i am having a problem

Expert:  Richard replied 1 year ago.
Can you tell me please the problem you are having?
Thank you
Customer: replied 1 year ago.

what do I put into the Partner ID section

Expert:  Richard replied 1 year ago.
Nothing, you tell me your ID and Password ***** please
Customer: replied 1 year ago.

Are you there Richard.....I have to go very soon

Expert:  Richard replied 1 year ago.
yes I am here Elaine, I am waiting on your to give me the ID and Password ***** I can connect.
As per the instructions I gave you.

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