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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad has been disabled because i dont know passcode

Customer Question

my ipad has been disabled because i dont know passcode
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it the 4-digit passcode?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

hi it is the 4 digit passcode i have a macbook pro

Expert:  Viet - Mac Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix your iPad directly through your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes no problem

Expert:  Viet - Mac Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

When you are available, please reply back at the box below to continue. Thank you,