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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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Ipad 2 has completely stopped working it is about 18 months

Customer Question

ipad 2 has completely stopped working it is about 18 months old . It wont switch on although there is a faint flick of light like it is trying to
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you connect it to your computer please and open itunes.
Then hold the Home and power button for 10 seconds and release.
Tell me if either it turns on or if your computer detects it
Let me know please
Customer: replied 1 year ago.
connected to computor
Expert:  Richard replied 1 year ago.
Thanks
Open itunes.
Then hold the Home and power button for 10 seconds and release.
Tell me if either it turns on or if your computer detects it
Let me know please
Customer: replied 1 year ago.
how do i open itunes
Expert:  Richard replied 1 year ago.
It is a program on your computer, the one you use to sycnh with the iPad on.
If you do not have it, please download it on your computer from my link below
www.itunes.com
It is a free program, and once installed, open it then hold the Home and power button for 10 seconds and release on the iPad.
Tell me if either it turns on or if your computer detects it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know please
Richard and other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
says it has successfully downloaded itunes at the second attempt pressed buttons but nothing
Expert:  Richard replied 1 year ago.
ok, if it has downloaded, now run the file you just downloaded please to complete the installation
Customer: replied 1 year ago.
team viewer
ID - 823 180 535
Password ***** 2wjc75
Expert:  Richard replied 1 year ago.
connecting now
Customer: replied 1 year ago.
Team Viewer has given the same ID and Password
823 180 535
2wjc75
Expert:  Richard replied 1 year ago.
thanks