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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32222
Experience:  Apple Computers Specialist
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I cannot load my snow leopard any idea why?

Resolved Question:

I cannot load my snow leopard any idea why?
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Do you mean you are trying to install Snow Leopard but this fails?
And what OSX version do you currently have installed?
Customer: replied 1 year ago.

Hi Richard, I have already paid £ 26 to some one who is an expert so he says

Expert:  Richard replied 1 year ago.
ok sorry I do not see any other questions from you.
You can request a refund from this question here
http://ww2.justanswer.com/help/how-can-i-request-refund
Customer: replied 1 year ago.

MAC OS X VERSION 10.5.8

PROCESSOR 2.8 GHz INTEL core 2 duo

Expert:  Richard replied 1 year ago.
John,
you just informed me you were working with another expert correct?
So you need to continue working with them please.
Customer: replied 1 year ago.

RICHARD I AM WORKING ONLY WITH YOU

Expert:  Richard replied 1 year ago.
Ok, sorry I was confused by your initial message.
So to repeat and clarify
Do you mean you are trying to install Snow Leopard but this fails?
Customer: replied 1 year ago.

yes. I have tried but the disk is ejected after about ten minutes

Expert:  Richard replied 1 year ago.
ok, technically you can upgrade, so its an issue with the disk.
Can you clean the disk with a lint free cloth please. Make sure there are no smudges on it (also check closely for scratches)
Then put the disk back in and try to again run the upgrade
Let me know the results please
Customer: replied 1 year ago.

I have done as you suggested and tried loading. It only goes for so long then it ejected the disk

Expert:  Richard replied 1 year ago.
Thanks
It is the disk that has faulted, and when the computer cannot read this segment, it ejects it.
I am really sorry about this and you are going to have to return the disk to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
If the warranty has expired, you can purchase a replacement disk here
http://www.apple.com/uk/shop/product/MC573Z/A/mac-os-x-106-snow-leopard</a<
This will then work.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32222
Experience: Apple Computers Specialist
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