How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35394
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

My Apple ID has been disabled reasons and when

Customer Question

Hi my Apple ID has been disabled for security reasons and when I put in my apple id to reset my password ***** is not recognising my apple id
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you enter your Apple ID, you are entering in your email address you used when registering it?
Please let me know
Customer: replied 1 year ago.

I have tried entering my email address but this is still not being recognised. Help please

Expert:  Richard replied 1 year ago.
Ok, can you use my link below please to find out which email address you used.
https://iforgot.apple.com/appleid
And it should then tell you which email address you used.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

Hi Richard

I am not on my I pad air at moment but on my main computer. Should I be on the I pad so that you can remote me with help?

Customer: replied 1 year ago.

Where are you Richard. I am getting no answers from you?

Expert:  Richard replied 1 year ago.
you declined the offer for remote help, so we would not do this. You then need to do the instructions I gave you please
Customer: replied 1 year ago.

Do I need to be on my I pad? At the moment I am on my main computer

Expert:  Richard replied 1 year ago.
No, on your main computer.
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35394
Experience: Apple Computers Specialist
Richard and 3 other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

It keeps saying that I have downloaded and need to close the first one but have not been successful in that I don't know where it is?

Expert:  Richard replied 1 year ago.
you already have it open then
Can you restart the computer and try again please as you are opening it a few times.
Customer: replied 1 year ago.

661 438 330 gj7p71

Expert:  Richard replied 1 year ago.
connecting now

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.co.uk/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.co.uk/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.co.uk/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    919
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.co.uk/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.co.uk/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.co.uk/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
 
 
 

Related Mac Questions