Yes, Richard, that is exactly what I did. I haven't tried it since upgrading to Version 9 a few minutes ago, but can do so if you advise me to. Let me know. Thanks,
I did it while waiting for your reply; no change sadly.
I have two email accounts listed, BT and iCloud. I tried the BT one first; deleted it, and tried adding it as a new account, but it didn't accept my password. BT have b*ggered us about so much during the past few years that my password ***** changed several times. I've kept a record of them all and worked backwards until I've found one which appears to be acceptable.
However, the headings 'Host Name', 'Username' for incoming mail server are greyed out, as are the three outgoing server headings, and I don't know what these should be. The example for the Host Name in incoming is 'mail.example.com' so it's probably BT something, and the 'Username' is required, but I don't know it.
Any ideas, or can I reinstate the Account as it was and have another look?
OK Richard - done, no problem setting up the account and the 'Host Name', 'User Name' etc filled themselves in. However, still just a blank white page when I tap the 'Mail' icon at the bottom of the home page.
I don't need to press 'Home', it automatically returns to 'Home' after a short time.
I have again turned it off holding the on/off button and the home button simultaneously until the 'Apple' reappears, but still no luck.
I would like to say, Richard, that I greatly appreciate your help. I do know my way around my Acer laptop and my iPad pretty well, and can solve the few queries I have. However, this one has me stumped!.
I had read of this option this afternoon while researching and trying various options, but it sounded a bit too drastic for my liking. I am in the process of backing up now; I thought iCloud did it automatically all the time, but according to the timer, it still has two hours to run! Presumably you're not going to wait for me forever, so what do we do now?
You say above 'then set up the iPad again like when you first received it'. I didn't set it up originally - it was done by the man who used to help my wife and I occasionally, but he has left the county. Is it something I can do, or does it need be be set up by someone who has been trained?
One final thing has occurred to me, and that is this problem occurred when I successfully emailed some photos from my iPad, and wanting to send the same photos to someone else, went into my 'sent' box, and tried forwarding the email. That's when it crashed.
I've just checked my iPad, and the back-up time has now gone up to four hours! Broadband is notoriously slow in this part of Dorset, and presumably I shall have exceeded your £36 fee. What's the position? Frankly, I'd like to get on with some work outside while it's still light, and check back again later. Please advise.
That's very good of you, Richard; however, it's now gone up to six hours, by which time I shall have gone bed! I'm going outside to cut the grass, and will check back in an hour. Could you please reply to this, just saying 'OK' so that I can then write to you again with a final decision. I certainly think you've earned your money, and told me what to do next. Even if I b*gger it up, I can still receive emails on the iPad via BT (slow access) rather than the 'Mail' icon, and on my computer. It's just useful when we're away.
If we can't get any further within my time limits, I'll carry on as you suggest and happy to pay the fee.
I'll contact you as soon as I come in - about 7.30pm.