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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 35777
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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In entourage, I lost the ability to view my folders. These

Customer Question

In entourage, I lost the ability to view my folders. These were more than just inbox, sent, trash and junk. I also had about 30 custom folders. They used to be in a window to the left of my mail. How do I restore that view and those folders?
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please select your email account on the left, then click on the Update List button if available.

, then click on the View menu at the top, then make sure there is no check mark next to Subscribed Only; if there is, then click on it once to uncheck it.

- If needed, click on the arrow icon on the left window to expand folders (i.e., maybe there is an arrow icon on the left in Inbox, and/or double-click on Inbox, and/or there may be other arrow icon), and check.

If that does no work, what email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have POP or IMAP setting for your email in Entourage?

If you test going to your email website, and sign in there, then do you see those folders / emails at your email website?

Do you have Mac OS X version 10.5, 106, 10.7, 10.8, etc.?

Please reply at the box below to continue troubleshooting. Thank you.

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