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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have an Apple iPad Air and it is showing iTunes symbol in

Customer Question

I have an Apple iPad Air and it is showing iTunes symbol in middle of screen with a small arrow under it the showing a cable.Cannot do anything with iPad
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
The iOS software of your iPad has been corrupted. We have to restore it from your computer. Do you have iTunes application installed on your computer ?
Customer: replied 1 year ago.

I have installed iTunes onto my laptop today.

Expert:  Ashik replied 1 year ago.
When you connect the iPad to your computer dos your computer recognize it in recovery mode and ask you to restore it ?
Customer: replied 1 year ago.

No

Expert:  Ashik replied 1 year ago.
We can restore it by putting it to DFU (Device Firmware Upgrade) mode. Follow the steps below to restore your iPad by putting it to DFU Mode. First download and install latest iTunes on your computer from here (install again) : https://www.apple.com/itunes/download/ Then connect the iPad to your computer with the USB Cable.Open iTunes application on your computer.On your iPad press and hold the Home button and the Power button at the same time.After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.Click OK or Restore Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it. Please let me know if that didn't work, so I will continue to help you until we fix the problem.
Expert:  Ashik replied 1 year ago.
Download and install iTunes again from the link/website above even if iTunes is already installed. Remember, you have to install it after downloading the iTunesSetup file. To install open the iTunes setup file and follow the onscreen instructions. Refer this Youtube video --> https://www.youtube.com/watch?v=J0aBjprO76I After installing iTunes, open iTunes. Then connect the iPad to your computer and put it to DFU Mode. To do that, follow the steps below; On your iPad press and hold the Home button and the Power button at the same time.After EXACTLY 8 seconds release the Power button but continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode. (If your computer is still not recognizing it, then connect the iPad to different USB port of your computer) Remember, it may take a while to restore the iPad (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining) If you have any difficulty, please let me know and I will walk you through it. If you want, I can connect to your computer and fix the iPad myself for you while you watch. If you would like me to fix it for you, please accept the additional services offer. Or we can continue here
Expert:  Ashik replied 1 year ago.
Hi there, I'm just checking. How is it going ?

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