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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 31233
Experience:  Apple Computers Specialist
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I am setting up a new mac, i've got as far as selecting my

Customer Question

I am setting up a new mac, i've got as far as selecting my network - I have tried both the ones that we have and put in paswords but they just keep saying 'looking for networks' and isn't connecting - have turned mac on and off, and router on and off, and this my old mac is working fine
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you please tell me the make and model of your wifi network?
Thank you
Customer: replied 1 year ago.

huawei - b593 999A

Expert:  Richard replied 1 year ago.
Thanks
On the device you have a reset button, with it on, push this reset button and hold it for 10 seconds then release.
Then try to connect to it.
Let me know the results please
Customer: replied 1 year ago.

Router box only has an on/off and I've already done that!

Expert:  Richard replied 1 year ago.
The reset is on the back, you might need a pin for it.
Like in this picture
http://www.4gltemall.com/blog/wp-content/uploads/2013/12/HUAWEI-B593-Reset-and-WPS-button.jpg
Customer: replied 1 year ago.

I've just started backing up this PC to the time capsule so don't want to fiddle with the router.

How come that this PC i'm on now is working fine with the router? surely if there was a problem then this one wouldn't be working?

Expert:  Richard replied 1 year ago.
No, thats not the case as it can be an issue with the DHCP, but if you are not willing to do this, please let me know as there will be no point continuing, as we need to rule out the most common cause for this.
Customer: replied 1 year ago.

Apparently that's not the router, the router is the time machine

Expert:  Richard replied 1 year ago.
Which network is the old Mac connecting to? We need to start with correctly knowing which one. If its not the huawei what is the huawei being used for?
Please be as correct and accurate in your setup information to me as possible.
Customer: replied 1 year ago.

Apparently the time capsule now.

No idea about other one - I guess it's just there as a spare

the time capsule doesn't seem to have an of and off button

I'm going to send the mac back and get another

Expert:  Richard replied 1 year ago.
ok, to restart it,poke the rest hole on the TC for 3 seconds NO LONGER as longer then this will reset the TC settings.
Then try to connect to it.
Let me know the results please
Customer: replied 1 year ago.

ive restarted both TC and PC again but no joy

Expert:  Richard replied 1 year ago.
ok, do the following on the Mac please
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Then try to connect. Let me know the results please

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