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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 37703
Experience:  Apple Computers Specialist
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Thought I had I cloud back up,lost my phone,got another,but

Customer Question

thought I had I cloud back up,lost my phone,got another,but can't retrieve numbers or messages
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the make and model of the phone please?
Thank you
Customer: replied 1 year ago.
it's an I phone 6
Expert:  Richard replied 1 year ago.
Thank you
If you go on your computer to www.icloud.com
And sign in with your apple ID, do you see your contacts listed there?
Please let me know.
Customer: replied 1 year ago.
have gone to contacts list,and only shows 1 number that I just put in
Expert:  Richard replied 1 year ago.
Are you 100% sure this is the same Apple ID you used on the old phone?
Customer: replied 1 year ago.
I did have a previous e-mail,*****@******.***,should I try that,or can you have a look for me
Expert:  Richard replied 1 year ago.
I cannot, but try signing in with that one via www.icloud.com
And tell me if you then see your contacts please
Customer: replied 1 year ago.
when I go back to contacts,it just shows me my exsisting number and one other
Expert:  Richard replied 1 year ago.
when you signed in using this email?
***@******.***
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
going to download for free,no response
Expert:  Richard replied 1 year ago.
yes, you click on it and the file then downloads.
Then run this file. Remember you are doing this on this computer.
Customer: replied 1 year ago.
id is-173744699 -password ***** *****
Expert:  Richard replied 1 year ago.
thanks
You closed the program though, you have to leave it open.
Open it again and give me the new password *****
Customer: replied 1 year ago.
i'm not able to do it,can you go through it again with me in the morning,i'm not really IT conversant !
Customer: replied 1 year ago.
its showing id no-173 744699-and password ***** still
Expert:  Richard replied 1 year ago.
ok, it still says it is not running, we will try tomorrow with another tool. Let me know when you are online.
Customer: replied 1 year ago.
thank you, ***** ***** contact you at 9ish in the morning
Customer: replied 1 year ago.
hello Richard id no-173744669 password *****
Customer: replied 1 year ago.
Richard,are you on line ?
Expert:  Richard replied 1 year ago.
Sorry I was not online when you replied but am now. Let me know when you are please.