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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11056
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I-pad has virus and will not unlock

Customer Question

i-pad has virus and will not unlock
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Then go to Settings > Safari and tap the Clear History and Website Data. This will remove the viruses. Please let me know if that didn't work, so we can continue troubleshooting.