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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38329
Experience:  Apple Computers Specialist
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I have an IPAD 4 and Im having a problem with connecting

Resolved Question:

Hi i have an IPAD 4 and Im having a problem with connecting to the Internet. We have contacted our provider which is Sky and they have tried several ways to try and put it right. They have advised us to contact you as we have noticed that the numbers under IP ADDRESS are empty. Could you advise how to put this right
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to connect to your wifi network on the iPad please.
Customer: replied 1 year ago.
It just comes up unable to connect
Expert:  Richard replied 1 year ago.
Thanks
can you remove the power to the wifi router and wait 5 minutes.
While waiting, on the iPad go to Settings, General, Reset, Reset Network Settings.
Once done, hold the home and power buttons on the iPad for about 10 seconds until you see the Apple Logo then release
Let the iPad restart and then after the 5 minutes, power on the wifi router.
Wait 5 minutes for it to start, then try to connect the iPad to the wifi network.
Let me know the results please
Customer: replied 1 year ago.
In the settings Wi-Fi SKY7059 Then under WiFi SKY7059. Sorry I was typing what the IPAD was showing as. When i do the instruction you have sent will this delete any of my files that i have downloaded
Expert:  Richard replied 1 year ago.
No, it will not touch any of your files.
Customer: replied 1 year ago.
i will have to go down stairs
Expert:  Richard replied 1 year ago.
ok thanks
Customer: replied 1 year ago.
Hi Richard, Sorry I accidentely turned off the laptop i am using
Expert:  Richard replied 1 year ago.
no problem, we are here still
Let me know the results please from my instructions.
Customer: replied 1 year ago.
Im just waiting for the router to reboot
Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.
I can get the Internet now. Thank you Richard
Expert:  Richard replied 1 year ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Mac Specialists are ready to help you