How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Whelan Your Own Question
Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 40
Experience:  Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
20625641
Type Your Mac Question Here...
Daniel Whelan is online now

I have sound okay but can not get a picture when I try to

Customer Question

I have sound okay but can not get a picture when I try to play a film I have a 2 week old new I pad pro can you help ?
Judith *******
Submitted: 1 year ago.
Category: Mac
Expert:  Mike the Mac Medic replied 1 year ago.
Hold the Sleep/Wake and Home buttons together until you see the Apple Logo. Let me know.
Expert:  Daniel Whelan replied 1 year ago.
Hi, how did you get on with Mike's suggestion?