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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 36849
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I know my password ***** i forgot my apple I D. I cannot

Customer Question

I know my password ***** i forgot my apple I D. I cannot receive Emails. I do not know why and I am to old to worry. As long as you are paid for my purchases, that is main priority.I D.***@******.***. My password ***** *****
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi,I'm sorry about the issue. Your Apple ID is your email address.To confirm, the issue is that you are currently not able to receive email messages on the iPad right?Was it working previously? Or is this the first time you are trying to set up email on the iPad?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?If you also have a Windows or Mac computer, are you currently able to use your email on the computer?Please reply at the box below. Thank you.
Expert:  Viet - Mac Tech replied 1 year ago.
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Also, do you remember your exact email password (not the Apple ID / iCloud password)?When you are available, please reply at the box below to continue. Thank you.
Expert:  Viet - Mac Tech replied 1 year ago.
If you use btinternet email, please try the following fix:STEP 1:- Please go to the BT website below:http://www.bt.com, then there, click on Email, then sign in your btinternet email and password ***** see if it works or not- Note: If you cannot sign in your btinternet email address at the above website, then please reset your btinternet email password ***** the website below:https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html- If there is still issue with signing in your btinternet email account, please click on the website below to contact BT:https://bt.custhelp.com/app/contact/c/5627,5634STEP 2:- Once you are able to sign in your btinternet email at the bt.com website successfully, then please try the following:1. Open Settings app icon on the Ipad.2. Tap on the option Mail, Contacts, Calendars on the left (scroll down on the left if needed.)3. If you see your btinternet email address there, then tap on it, then tap on option Delete Account, and confirm to delete it for now.4. Tap on option Add Account.5. Tap on option Other.6. Tap on option Add Mail Account. 7. Enter your btinternet email account information.8. Tap on Next / Save...9. See if your btinternet email works now.- If needed, please click on the website below for video instructions:http://home.bt.com/tech-gadgets/phones-tablets/how-to-set-up-bt-email-on-your-ipad-11363861588840; if needed, please see another solution at the website below:http://bt.custhelp.com/app/answers/detail/a_id/46673#appleIf it does not work, or if you use another email address, please let me know. When you are available, please reply at the box below to continue troubleshooting. Thank you.
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 36849
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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