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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11180
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I've tried many times to download Adobe flash player and it

Resolved Question:

I've tried many times to download Adobe flash player and it says it's done but it won't work, can you help please?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First we can uninstall all existing flash players and then redownload a fresh flash player. Download the flash player uninstaller from here --> https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html#OS_X_10_4_and_later Open it and run the uninstaller. Then download and install latest flash player from here --> https://get.adobe.com/flashplayer/ After installing flash player, check BBC. Please let me know if that didn't work, so we can continue troubleshooting. Add a bookmark of this page or add this page to your favorites, so you can get back me anytime you want or if you lose this page.
Customer: replied 1 year ago.
Hi Ashik
I've tried uninstalling flash player then installing but that didn't work I'm afraid, any other ideas?
Thanks
Angus
Expert:  Ashik replied 1 year ago.
What version of Mac OS X are you using ? Have you tried BBC in different browser like Chrome ? Chrome is the best browser out there that can work without installing flash player. Get Chrome from here --> https://www.google.com/chrome/browser/desktop/ Open CHrome and access the BBC site. Are you able to play videos there ?
Ashik and 4 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
Hi Ashik, sorry for slow replies, busy with kids etc!
We're using OS X El Capitan 10.11.2
Just downloaded chrome and it seems to now work the videos
Many thanks
Angus
Expert:  Ashik replied 1 year ago.
Hi Angus, You're most welcome. Keep Chrome. It works with all sites without any problems as flash player is inbuilt in Chrome. Best Regards,Ashik
Customer: replied 1 year ago.
Thanks Ashik, Chrome's been working ok - the only issue so far is all the unsolicited pop ups I keep getting and I can't find where to block them on system preferences, can you help?
Thanks
Angus
Expert:  Ashik replied 1 year ago.
You can block the pop ups in Chrome.
Open Chrome.
In the top-right corner, click the Chrome menu Chrome menu.
Click Settings.
Click Show advanced settings.
Under "Privacy," click Content settings.
Under "Pop-ups," select Do not allow any site to show pop-ups
or download and install this plugin on Chrome -> https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb