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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32262
Experience:  Apple Computers Specialist
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I am unable to reset my apple password ***** I no longer

Customer Question

I am unable to reset my apple password ***** I no longer have the card that was used to set up the account - should I take the ipad into the apple store? i have waited all week for the promised online reset.
Submitted: 1 year ago.
Category: Mac
Expert:  KamilAnwar1 replied 1 year ago.
What is the email address associated with your account? Thanks
Customer: replied 1 year ago.
***@******.***
Expert:  KamilAnwar1 replied 1 year ago.
Do you have access to your sky.com e-mail?
Customer: replied 1 year ago.
yes
Expert:  KamilAnwar1 replied 1 year ago.
Okay. And is this the password ***** your iCloud/iTunes/Apple Account?
Customer: replied 1 year ago.
I think so
Expert:  KamilAnwar1 replied 1 year ago.
Do you have access to your phone number ending in 41?
Customer: replied 1 year ago.
i do
Expert:  KamilAnwar1 replied 1 year ago.
please type that number to me here.
Customer: replied 1 year ago.
***********
Expert:  KamilAnwar1 replied 1 year ago.
A verification code has been sent to your phone. Please type that code to me here.
Customer: replied 1 year ago.
317327
Expert:  KamilAnwar1 replied 1 year ago.
Is this the code you just received now?
Customer: replied 1 year ago.
it is
Expert:  KamilAnwar1 replied 1 year ago.
It says the code is incorrect.
Customer: replied 1 year ago.
it is the code that has been sent - 317327
Customer: replied 1 year ago.
a new one - 454343
Expert:  KamilAnwar1 replied 1 year ago.
Okay. You may get a call with a code. Please type the new code from the call.
Customer: replied 1 year ago.
030967
Expert:  KamilAnwar1 replied 1 year ago.
It is not working. I will opt out and open the question to other experts as i've run out of ideas.
Customer: replied 1 year ago.
thanks for trying
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
I have checked it and it says Apple are reviewing the request.
We try one more time, tell me the code they just gave you with please on your phone
Expert:  Richard replied 1 year ago.
Are you able to do this now please as there is a time limit on this for the code to be valid.
Or would you like me to ring you?
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32262
Experience: Apple Computers Specialist
Richard and 2 other Mac Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** tell me your phone number please so I can call
Customer: replied 1 year ago.
*********** amp;
Expert:  Richard replied 1 year ago.
calling

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