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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36572
Experience:  Apple Computers Specialist
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I am having problems with using the editing tracking tools

Customer Question

I am having problems with using the editing tracking tools Word 365. The problem is that I have started working for an editing agency. When I send a document with tracking it is locked and so they can't hide the tracking for the client.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please what you mean with the document is locked? You mean it has protection on it so it needs a password ***** unlock?
Customer: replied 1 year ago.
When I send a tracked edited document to the Agency the chief editor cannot open it or work with it. As far as I know i have no password ***** the document. He uses the term blocked. I want him to be able to delete the editing so that the client can have the choice of a clean copy or see the changes and accept or reject them.
Expert:  Richard replied 1 year ago.
ok, upload the file to me so I can see it
To do this
- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.
I tried to upload the document but it didn't work. I hope that you will be phoning me soon.
Customer: replied 1 year ago.
OK so no call. Maybe I don't understand how to save the documents before sending them.
Expert:  Richard replied 1 year ago.
This may be the case but I need to see the document.
Can you use this site instead please
http://ge.tt
And give me the download link
Richard and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
I don't think the download is working
Customer: replied 1 year ago.
I think I am getting more confused rather than less and am not finding this very helpful
Expert:  Richard replied 1 year ago.
your uploading it, not downloading, please upload it to the site and it gives you a download link.
Customer: replied 1 year ago.
I have tried this several time but it keeps saying that the requested page has been removed. I have paid for a phone call so would you ring me please
Expert:  Richard replied 1 year ago.
sorry I thought you told me not to call, calling now
Expert:  Richard replied 1 year ago.
Hi Mary,
As discussed there are two ways to solve this.
Either you turn off Track Changes, to do this, in Word, On the Review tab, in the Tracking group, click the Track Changes button.
The Track Changes button is no longer highlighted
Or the recipient can accept the Track Changes, and to do this they On the Review tab, in the Tracking group, click Accept, then Accept all changes.
This removes the changes.
Let me know if you have any difficulties please
Customer: replied 1 year ago.
Thanks for your help. I will try this with the chief editor. Can I get back to you later or another day if it doesn't work?
Expert:  Richard replied 1 year ago.
Of course, there is no time limit on this at all.