How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10589
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now

I am having issues with email since the last upgrade - in an

Resolved Question:

I am having issues with email since the last upgrade - in an attempt to resolve this I deleted the email account and then tried to re-enter - when I do this it tells me the account already exists
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. You have to delete that email from Internet Accounts. Go to System Preferences > Internet Accounts. Select the email account and delete it. Then add the email account in Mail.Remember, deleting the email account will delete all downloaded emails from your Mac. If they are saved on server, then they will be redownloaded from server when you setup it again. Please let me know if that didn't work, so we can reset the Mail application (which will delete everything from it) and we can setup your account afresh.
Customer: replied 1 year ago.
If you read my email, you will see that I have already done as you suggested, when I try to re-add the account it says it already exists.
Expert:  Ashik replied 1 year ago.
There are two places where you can delete the account. One from Mail > Preferences > Account and other from System Preferences > Internet Accounts. I thought you deleted from Mail > Preferences > Accounts. How many account do you have added on Mail ?
Customer: replied 1 year ago.
I have deleted from both areas. I have an iCloud account also a 'bty' Yahoo account that keeps re adding itself even when i delete it. this Yahoo account does not reflect my bt email address.
Expert:  Ashik replied 1 year ago.
If you are OK with resetting Mail completely, then do this. Go to System Preferences > iCloud and turn off Mail. In Finder hold down Option key on your keyboard, click on Go menu and select Library. This will open the Library folder of your user account. Open the Preferences folder. Trash the file named com.apple.mail.plist and trash the com.apple.mail.plist.lockfile if you can find it. Go back to Library, open Application Support folder and trash Mail folder. Then go back to Library and drag the Mail folder from there to desktop. Then delete the Mail application's current state. Hold the Option key and then select Library from the Go menu in the top bar. Open the Containers > com.apple.mail > Data > Library folder. This time open the Saved Application State folder and trash the folder/file "com.apple.mail.savedState". Then open Mail and add your accounts. Let me know the results please.
Customer: replied 1 year ago.
Please clarify Option Key !
Expert:  Ashik replied 1 year ago.
It is the alt key left Command key
Customer: replied 1 year ago.
cannot see Go menu
Expert:  Ashik replied 1 year ago.
Make sure you are in Finder window or in desktop not in Mail or any other app. Go menu is on the top bar
Customer: replied 1 year ago.
this is all I see
Expert:  Ashik replied 1 year ago.
It is on the top of the screen. You will find go menu along with other menus like File, Edit next and these are all next to Apple logo. See this picture:https://cdn.tutsplus.com/mac/authors/legacy/John%20Winter/2012/09/15/FinderGoMenu.jpg
Expert:  Ashik replied 1 year ago.
Can you try this before you clear Mail ? Go to System Preferences > iCloud and logout from iCloud. Then delete your email accounts from Internet Accounts and add the email back in Mail
Customer: replied 1 year ago.
Thank you that seems to have worked in that I have successfully added and accessed my bt account
Expert:  Ashik replied 1 year ago.
You're most welcome. Your Mac was confusing the email with your Apple ID/iCloud ID. If you have any questions or would like any additional information, please don't hesitate to ask. If you are satisfied with my service, please rate me as Good or Excellent Service (4 or 5 stars) and click Submit at the top. Then only I will get credit for helping you. Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated. Have a great day,Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10589
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and other Mac Specialists are ready to help you
Customer: replied 1 year ago.
will do, once again thanks.
Expert:  Ashik replied 1 year ago.
My pleasure and wishing you a very healthy and happy new year :)

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.co.uk/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.co.uk/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.co.uk/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    919
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.co.uk/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.co.uk/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.co.uk/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
 
 
 

Related Mac Questions