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Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8995
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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File missing need help recovering not sure if lost after recent

Customer Question

file missing need help recovering not sure if lost after recent OS X EL capitan upgrade on macbook
Submitted: 1 year ago.
Category: Mac
Expert:  Mike the Mac Medic replied 1 year ago.
What file is missing?
Customer: replied 1 year ago.
It is called 'World War II Significance Coursework.docx'
Customer: replied 1 year ago.
does remote mean you take over the computer as the file is missing from a mac book not this one?
Expert:  Mike the Mac Medic replied 1 year ago.
Yes I need you to be on that machine.
Customer: replied 1 year ago.
ok on mac book now. the file name i have recently sent has a page with chapter headings on which i can see. it is the content under the chapter headings that has vanished and its that which i need to recover
Customer: replied 1 year ago.
do i need to accept the offer above in order for you to remote in?
Expert:  Mike the Mac Medic replied 1 year ago.
Yes
Mike the Mac Medic and other Mac Specialists are ready to help you
Customer: replied 1 year ago.
done
Expert:  Mike the Mac Medic replied 1 year ago.
OK go to the link below and click on Join your Session then allow the app to run, if you get a message about "unknown developer" go to System Preferences / Security & Privacy and Allow it to run, then look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=fb6f77a9-f11d-4fd6-bf35-a352322b79ce
Expert:  Mike the Mac Medic replied 1 year ago.
I disconnected while you are putting in private information, let me know how it goes.