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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I got a iPhone 6 and don't have my Apple ID Or password Can

Customer Question

I got a iPhone 6 and don't have my Apple ID
Or password
Can my phone be deleted to rest phone so I can put a new SIM card in
Submitted: 10 months ago.
Category: Mac
Expert:  Mike the Mac Medic replied 10 months ago.
Yes first turn of Find My iPhone in Settings / iCloud then go to Settings/ General / Reset and Erase All Content and Settings
Customer: replied 10 months ago.
I got this phone in America and need to reset the Apple ID on it and reset passwordIt says this I phone was set up with
V.....yahoo.com
But don't know who that is
Expert:  Mike the Mac Medic replied 10 months ago.
Is Find My iPhone turned on?
Customer: replied 10 months ago.
I'm using my I phone 5s and looking at the 6
It just says activate phoneApple ID required
Password requiredWhich connected to that email
Bought the phone on line
Expert:  Mike the Mac Medic replied 10 months ago.
Plug it in to your computer and open iTunes and try to Activate it that way. If it is locked to that other Apple ID you are out of luck you can try to email that user but it was most likely stolen.
Customer: replied 10 months ago.
So that means it's no good to me
Expert:  Mike the Mac Medic replied 10 months ago.
Correct. Try to get your money back
Customer: replied 10 months ago.
Can Apple do anything if I sent it to them
Expert:  Mike the Mac Medic replied 10 months ago.
I don't know but I doubt it... See here: https://support.apple.com/en-us/HT201365
Expert:  Mike the Mac Medic replied 10 months ago.
See "How do I check for Activation Lock before purchasing a used device?"
Expert:  Mike the Mac Medic replied 10 months ago.
There are companies that claim to unlock those phones but I have never used them: http://www.iunlockicloudlock.com
Customer: replied 10 months ago.
Great Mike will give them a try thanks for your help
Expert:  Mike the Mac Medic replied 10 months ago.
OK good luck. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!

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