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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10841
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have lost my restriction code sons phone. Can you

Customer Question

Hi I have lost my restriction code for my sons phone. Can you help? It's an iPhone 6
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. If you don't remember the restriction passcode, then you have to restore the iPhone using iTunes on your computer (if erase through Find My iPhone doesn't work). Your only option is force-restore the iPhone to factory settings through iTunes by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it. But if you had backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account. Follow the steps below to restore your iPhone by putting it to DFU Mode. First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/ Then connect the iPhone to your computer with the USB Cable.Open iTunes application on your computer.On your iPhone press and hold the Home button and the Power button at the same time.After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.Click OK or Restore Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it. Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining) Please let me know if that didn't work, so I will continue to help you until we fix the problem.
Customer: replied 1 year ago.
Superb
Expert:  Ashik replied 1 year ago.
Remember, after restoring the iPhone do not restore the iPhone to iCloud backup (if it was made after setting restriction code) as it may restore the old restriction code back. Setup it as new iPhone. If you have any questions or would like any additional information, please don't hesitate to ask.If you are satisfied with my service, please rate me as Good or Excellent Service (4 or 5 stars) and click Submit at the top. Then only I will get credit for helping you. Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated.Have a great day,Ashik
Expert:  Ashik replied 1 year ago.
Hi there, It's me Ashik again. I'm just checking. How is it going ?