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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37882
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I recently upgraded my iPhone 6 to IOS 9.2.1. Since I did this

Resolved Question:

I recently upgraded my iPhone 6 to IOS 9.2.1. Since I did this I cannot hear calls or sounds on the phone and people I call cannot hear me, although I know I am connected to them. What can I do to remedy this?
Thanks
Roger
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hi,I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.- Can you hear sound when playing music or videos on the phone?Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
Thanks I can now hear voicemail and incoming calls
Expert:  Viet - Mac Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much,
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