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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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I AM TRYING TO DOWNLOAD AN APP FROM AMAZON BUT THE SYSTEM WON'T

Customer Question

I AM TRYING TO DOWNLOAD AN APP FROM AMAZON BUT THE SYSTEM WON'T ACCEPT MY APPLE ID.
eMAIL ADDRESS ***@******.***
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there and welcomeYou say your downloading an app from amazon, but this does not use an Apple ID but an amazon account..Do you mean your downloading an app from the app store on your iPad?
Customer: replied 1 year ago.
/YES
Expert:  Richard replied 1 year ago.
ThanksCan you click on my link below please and reset your passwordhttps://iforgot.apple.com/password/verify/appleid#!&section=passwordYou can do this via your computerOnce done, use this new password ***** your iPad. I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.Else let me know the results please.