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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11039
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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After update I cant sign into my iPad

Resolved Question:

after update I cant sign into my iPad
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First I will explain what the issue here. There is a feature called 'Find My iPad' that was activated on your iPad prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPad. Since the software is updated and Apple detected a change in software, your iPad is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPad until you activate it. Apple ID/iCloud ID would be your email address you registered with your device. If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) --> https://iforgot.apple.com/ Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password. If that didn't work, then go to this site again --> https://iforgot.apple.com/ This time use the "Answer Security Questions" and answer the security questions there to reset your password. Then use your ID and new password ***** activate your iPhone.If you don't remember your Apple ID, then you can reset it fromhere --> https://iforgot.apple.com/password/verify/appleid#!&section=appleid Please let me know if that didn't work, so I will continue to help you
Ashik and 2 other Mac Specialists are ready to help you
Expert:  Ashik replied 1 year ago.
Sorry I see that you've requested a phone call but some other expert has accepted it before I could accept it. So I will help you here. Were you able to reset it by following my instructions ? If you are unable to reset it, please let me know and I will walk you through the steps. If no expert calls you, please let me know by replying in here