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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10821
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have updated my 4S but its now asking password *****

Resolved Question:

I have updated my 4S but its now asking for my password ***** i dont know
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First I will explain what the issue here. There is a feature called 'Find My iPhone' that was activated on your iPhone prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPhone . Since the software is updated and Apple detected a change in software, your iPhone is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPhone until you activate it. Apple ID/iCloud ID would be your email address you registered with your device. If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) --> https://iforgot.apple.com/ Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password. If that didn't work, then go to this site again --> https://iforgot.apple.com/ This time use the "Answer Security Questions" and answer the security questions there to reset your password. Then use your ID and new password ***** activate your device. If you don't remember your Apple ID, then you can reset it fromhere --> https://iforgot.apple.com/password/verify/appleid#!&section=appleid Please let me know if that didn't work, so I will continue to help you
Customer: replied 1 year ago.
I cannot get on the webpage. My comuter says internet explorer cannot display the webpage
Expert:  Ashik replied 1 year ago.
It is working for me here. Do you have another browser, like Chrome or Firefox ?
Expert:  Ashik replied 1 year ago.
Note, the website is http://iforgot.apple.com or iforgot.apple.comnot www.iforgot.apple.com or http://www.iforgot.apple.com Or send me your Apple ID and I will initiate reset from here. Then you can reset from your email
Customer: replied 1 year ago.
This is a very old pc but it has Mozilla Firefox is that what you mean?
Expert:  Ashik replied 1 year ago.
Yes, try accessing that website from Firefox. The website is http://iforgot.apple.com or iforgot.apple.com
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
Hi Ashik
Great thanks for your help i am now back on my IPhone
Expert:  Ashik replied 1 year ago.
You're most welcome Roy. If you have any questions or would like any additional information, please don't hesitate to ask. Best Regards,Ashik