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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10841
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My contacts software in macbook pro is not working

Resolved Question:

my contacts software in macbook pro is not working
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. Close Contacts. Then go to System Preferences > iCloud and turn off Contacts in there. Then turn it back on. Check Contacts. Please let me know if that didn't work, so we can continue troubleshooting
Customer: replied 1 year ago.
the contacts software was already off, including at the iCloud. I turned it on and am trying to switch on Contacts
Customer: replied 1 year ago.
nothing works, on ly a speeding wheel
Expert:  Ashik replied 1 year ago.
When did this problem start ?
Customer: replied 1 year ago.
started 5 days ago. I noticed that there were lots of duplicates for every entry in my address book. I deleted all the 'empty' entries and also asked Contacts to delete duplicates. And then it stopped working
Expert:  Ashik replied 1 year ago.
Go to System Preferences > Internet Accounts and you will see some accounts on left. Click each and does any of them have Contacts app checked ?
Expert:  Ashik replied 1 year ago.
It is possible that the Contacts database got corrupted. Go to System Preferences > Internet Accounts and you will see some accounts on left. Click each and does any of them have Contacts app checked ?
Customer: replied 1 year ago.
None of the internet accounts have the Contacts app checked
Expert:  Ashik replied 1 year ago.
So the contacts were saved locally. What version of Mac OS X are you using ? Do you have backup ?
Customer: replied 1 year ago.
El Captain. No backup
Expert:  Ashik replied 1 year ago.
In Finder, click on Go menu and select Library. Open Applications Support folder and click and drag the Addressbook folder to desktop. Open Contacts app. Does it open now ?
Customer: replied 1 year ago.
in my go menu, there is no 'Library'
Expert:  Ashik replied 1 year ago.
Sorry missed a step while typing. Hold down Option key while in Go menu and you will see Library
Customer: replied 1 year ago.
It does. All the entries disappeared, but it opened
Expert:  Ashik replied 1 year ago.
That means it is the Contacts database that is corrupted. We can attempt to recover your contacts. Close Contacts. Move back the Addressbook folder back to Application Support folder. Now open Addressbook folder and trash the file named "AddressBook-v22.abcddb". Open Contacts
Customer: replied 1 year ago.
done
Expert:  Ashik replied 1 year ago.
Is it still blank ?
Customer: replied 1 year ago.
yes
Expert:  Ashik replied 1 year ago.
Move the AddressBook-v22.abcddb back to Addressbook folder. Open Contacts.
Customer: replied 1 year ago.
move it back from trash ?
Expert:  Ashik replied 1 year ago.
Yes, the file you trashed "AddressBook-v22.abcddb"
Customer: replied 1 year ago.
i can do it, but a AddressBook -v22 is already there, even though I trashed it
Expert:  Ashik replied 1 year ago.
Replace the existing one there with the one you move from Trash
Customer: replied 1 year ago.
done it. No contacts listed
Expert:  Ashik replied 1 year ago.
Do you still have the Addressbook folder on Desktop ?
Customer: replied 1 year ago.
i do
Expert:  Ashik replied 1 year ago.
Go to Library folder again. Open Application Support folder and trash the Addressbook folder from there. Now copy the Adressbook folder from desktop to Applications Support folder. Open Contacts
Customer: replied 1 year ago.
how do i do that ? i can't drag it, as it would fall within another folder
Customer: replied 1 year ago.
managed it
Expert:  Ashik replied 1 year ago.
Make sure you drag and drop it to Applications folder. Open Contacts
Customer: replied 1 year ago.
done it. No contacts
Customer: replied 1 year ago.
applications support, you mean ?
Expert:  Ashik replied 1 year ago.
Yes, Applications Support
Customer: replied 1 year ago.
done it, replacing "a newer version of Address Book".
No contacts
Expert:  Ashik replied 1 year ago.
I'm afraid your Contacts database is corrupted somehow. Don't you have Time Machine backup ? Or do you have these Contacts in any of your email account or any other device ?
Customer: replied 1 year ago.
I have my contact on iPhone. Shall i sync ? How to make sure that it doesn't delete the ones in the iPhone instead ?
Expert:  Ashik replied 1 year ago.
No, don't sync yet.
Expert:  Ashik replied 1 year ago.
Since the database of your Mac got corrupted, lets setup a fresh database on your Mac.
Customer: replied 1 year ago.
ok
Expert:  Ashik replied 1 year ago.
Go to Applications Support folder and trash the Addressbook folder. Now on your iPhone, open App Store. Search and download the application named "My Contacts Backup". This app --> https://itunes.apple.com/in/app/my-contacts-backup/id446784593?mt=8 Use that application to make a complete backup of your contacts and email to your email address. You will receive the contact VCF file. Let me know once you did that
Expert:  Ashik replied 1 year ago.
We're making a complete backup of Contacts using that application above. Let me know once you emailed the back up (vCard or VCF) to yourself, so we can transfer the contacts to your Mac
Customer: replied 1 year ago.
ok. there are a lot of my contacts backup there. I am downloading the first one.
Expert:  Ashik replied 1 year ago.
That app backup all the contacts to a single vCard/VCF file and allow it to email yourself. How many vCard files did you get ?
Customer: replied 1 year ago.
the backup is done. Over 2000 entries. But the email is taking a while to come through
Expert:  Ashik replied 1 year ago.
Let me know when you get the email
Expert:  Ashik replied 1 year ago.
Did you get the email ?
Customer: replied 1 year ago.
no. i had to buy a Pro version, as the basic one had a cap of 500 emails. But no email arrived yet...
Expert:  Ashik replied 1 year ago.
500 emails ? You mean Contacts ? It is supposed to be instant.Try sending again, meantime go to www.icloud.com Login to your iCloud ID. Click Contacts and do you see the Contacts there ?
Customer: replied 1 year ago.
just got the file. It was stuck in my iPhone outbox
Customer: replied 1 year ago.
i am here now with the vcd file and the iCloud
Expert:  Ashik replied 1 year ago.
Do you see your contacts on iCloud ?
Customer: replied 1 year ago.
yes, shall i tick it on ?
Expert:  Ashik replied 1 year ago.
No, do you see all your contacts there ?
Customer: replied 1 year ago.
i don't see any contacts inside. I don't know how to open it. TO be frank, perhaps I don't even know how to login in iCloud - all I did was go to preferences, iCloud
Expert:  Ashik replied 1 year ago.
Not there. Open Safari. Go to www.icloud.com Login to your iCloud ID there
Customer: replied 1 year ago.
but, give that i had 4000 contacts to start with, and my back up now has 2.7, Contacts must have synced with iCloud even without opening in Mac
Expert:  Ashik replied 1 year ago.
How many contacts do you see on iCloud now ?
Customer: replied 1 year ago.
OK, done. No contacts in iCloud
Expert:  Ashik replied 1 year ago.
That means they are not syncing through iCloud
Expert:  Ashik replied 1 year ago.
On your phone, go to Settings > iCloud and is Contacts turned on ?
Customer: replied 1 year ago.
because i didn't have contacts ticked in
Expert:  Ashik replied 1 year ago.
On your phone, go to Settings > iCloud and is Contacts turned on ?
Customer: replied 1 year ago.
all turned off, as I was fed up of having duplications in calendar and contacts. Not sure it has anything to do with that, but I turned it off
Customer: replied 1 year ago.
also turned off in the laptop
Expert:  Ashik replied 1 year ago.
Duplicate will usually occur if you sync Contact with multiple accounts like iCloud, email etc Open Contacts app on Mac. Click on File and select Import. Import the vcf you received via email.
Customer: replied 1 year ago.
Imported it, even though at some stage there was a message "there is a problem with import'
I have some 2000 contacts there
Expert:  Ashik replied 1 year ago.
So do you see all your 2000 contacts there ? Check some random contacts and are they in full details ?
Customer: replied 1 year ago.
seem to be ok
Customer: replied 1 year ago.
shall i allow iCloud to back them up for me ?
Expert:  Ashik replied 1 year ago.
Keep the backup of that VCF file. Close Contacts. Open it again and make sure it is working properly
Customer: replied 1 year ago.
so far, so good
Expert:  Ashik replied 1 year ago.
Great ! Try the iCloud sync now
Customer: replied 1 year ago.
how do i do that ?
Expert:  Ashik replied 1 year ago.
Turn ON Contacts in System Preferences > iCloud Then on your iPhone (Settings > iCloud)
Customer: replied 1 year ago.
OK, am doing that. I think it backed up all contacts already
Customer: replied 1 year ago.
trying to sync calendars as well, but not working properly
but this is another issue...
Expert:  Ashik replied 1 year ago.
Make sure you keep a backup of that VCF file. It has all your contacts
Customer: replied 1 year ago.
thank you !
Expert:  Ashik replied 1 year ago.
You're most welcome !If you have any questions or would like any additional information, please don't hesitate to ask.If you are satisfied with my service, please rate me as Good or Excellent Service (4 or 5 stars) and click Submit at the top. Then only I will get credit for helping you. Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated.Have a great day,Ashik
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
done. Thanks a lot !
Expert:  Ashik replied 1 year ago.
Thank you