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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9937
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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A notice appeared on my Mac saying that it had been infected

Customer Question

A notice appeared on my Mac saying that it had been infected with the Zeus virus. How can I check if this is correct?
Submitted: 7 months ago.
Category: Mac
Expert:  Ashik replied 7 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. Did you get that message on Safari ?
Expert:  Ashik replied 7 months ago.
If you got that notice on Safari, then that is a SCAM message. Your Mac is not infected with any virus. Press Command, Option and Esc keys and this will bring Force Quit window. Select Safari and click Force Quit. This will close Safari. Then hold down Shift key on your keyboard and open Safari. Click on Safari menu and select Clear History and Website Data. On the dropdown next to Clear, select All History and click Clear History.(If you see Reset Safari instead, click it and Reset Safari)That will remove it. If you have any difficulty on following the steps above or if you are unable to remove it, please reply in here and I will continue to help you. Please let me know how it goes. Looking forward to your reply.
Expert:  Ashik replied 7 months ago.
To make sure your Mac is not infected with any malware/adware, download the Malwarebytes Anti Malware application from here --> https://www.malwarebytes.org/antimalware/mac/ Open the Malwarebytes application and click Scan. If it finds anything, then delete them.

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