How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16400
Experience:  Several years of supporting Mac systems.
30759776
Type Your Mac Question Here...
Jason Jones is online now

Our I pad is showing a plug in and charge symbol and connect

Customer Question

Hi our I pad is showing a plug in and charge symbol and connect to I tunes unfortunately we do not have any other computer what can we do we have over 2500 photos on the I pad so r a bit nervous about losing them have tried holding down both buttons no help
Sandra
Submitted: 1 year ago.
Category: Mac
Expert:  Jason Jones replied 1 year ago.
Hello, Do you have any computer at all that you can use? - Jason
Customer: replied 1 year ago.
No sorry
Expert:  Jason Jones replied 1 year ago.
In that case, you will need to either bring it into an Apple Store so that they can first backup your data and then restore the Operating System to the iPad or you will have to use a friend's computer. If you wish to use a friend's computer, you and I can continue working on this problem later, when you have access to the computer.