How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10067
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now

I have switched on mi iPad this morning and it is asking

Resolved Question:

Hi, I have switched on mi iPad this morning and it is asking me to activate my iPad. I do not have an apple iPhone so I do not know why it is asking me to pair it up. the iPad worked fine yesterday and has not been left unattended
Submitted: 8 months ago.
Category: Mac
Expert:  Ashik replied 8 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First I will explain what the issue here. Your iPad has updated automatically yesterday. There is a feature called 'Find My iPad' that was activated on your iPad prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPad. Since the software is updated and Apple detected a change in software, your iPad is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPad until you activate it. Apple ID/iCloud ID would be your email address you registered with your device. If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) -->https://iforgot.apple.com/ Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password. If that didn't work, then go to this site again --> https://iforgot.apple.com/ This time use the "Answer Security Questions" and answer the security questions there to reset your password. Then use your ID and new password ***** activate your device. If you don't remember your Apple ID, then you can reset it fromhere --> https://iforgot.apple.com/password/verify/appleid#!&section=appleid Please let me know if that didn't work, so I will continue to help you
Customer: replied 8 months ago.
Sorry completely struggling here I have put in what I think is the correct info but it is not finding it. Van you point me in the direction of setting up a new ID and password
Expert:  Ashik replied 8 months ago.
Unfortunately, a new ID will not help. You need to activate it using the original Apple ID you registered it with. Don't you remember it ?
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10067
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 3 other Mac Specialists are ready to help you
Expert:  Ashik replied 8 months ago.
Follow the steps below to start secure remote support session. You have to do this from your computer itself. On your computer, goto this website ---> www.fastsupport.com In FastSupport website, you will see two text columns. Name and Support Key. Under Name, enter your name and under Support Key enter this code --- >###-##-####or click this link-> https://www.fastsupport.com/822514950 Click Continue and follow the onscreen instructions to connect. An application named Citrix Online Launcher or GoToAssist Launcher will be downloaded. Then open the Citrix Online Launcher or GoToAssist Launcher file you see there and then open the Citrix Online Launcher or GotoAssist Launcher application. Allow permission to connect if asked. Let me know if you have any difficulty connecting to me.
Expert:  Ashik replied 8 months ago.
Connected. Click Join Session or allow permission to connect
Expert:  Ashik replied 8 months ago.
Issue resolved via remote support. If you have any questions, please don't hesitate to ask. Best Regards,Ashik

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    917
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.com/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.com/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.