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KamilAnwar1
KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Who is my administrator

Customer Question

Who is my administrator
Submitted: 7 months ago.
Category: Mac
Expert:  KamilAnwar1 replied 7 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 7 months ago.
we also forget the password
Expert:  KamilAnwar1 replied 7 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4626
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 2 other Mac Specialists are ready to help you
Expert:  KamilAnwar1 replied 7 months ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=245109

Customer: replied 7 months ago.
Bought the apple at bentalls a number of years ago forget administrators name and password.
Expert:  KamilAnwar1 replied 7 months ago.

So you cannot login to the mac?

Customer: replied 7 months ago.
only now and again keeps asking for admim name and password ***** can't remember it
Expert:  KamilAnwar1 replied 7 months ago.

Are you talking to me from the same mac, can you type me the full message it is showing?

Customer: replied 7 months ago.
Often comes up You are not connected to the internet.sorry we can't complete at the moment try later.
Very very slow to get or send emails
Customer: replied 7 months ago.
I use a router connected to my Husbands Desk top.
Expert:  KamilAnwar1 replied 7 months ago.

Can you click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=460277

Customer: replied 7 months ago.
No
Expert:  KamilAnwar1 replied 7 months ago.

Does it mentions anything about keychain access?

Customer: replied 7 months ago.
no
Expert:  KamilAnwar1 replied 7 months ago.

so you are just looking to reset your email password *****?

Customer: replied 7 months ago.
Kamil,I am unable to read respond etc with out loosing internet contact.This is taking ages can we speak over the phone.
Expert:  KamilAnwar1 replied 7 months ago.

Unfortunately, i will not be able to call but i can opt out for another expert. Once an expert opts in, they will be able to assist further. Before doing anything else, have you tried restarting your router and your system?

Customer: replied 7 months ago.
Telephone ***********
Expert:  KamilAnwar1 replied 7 months ago.

Okay. I will opt out and open the question to other experts. Thanks

Expert:  Quiksilver07070 replied 7 months ago.

Hello and Thank You for choosing JUSTANSWER.com

.

The previous expert has Opted-Out, and I have taken over the question.

I have read through the CHAT TRANSCRIPT you had with previous expert, and understand you are in need of a Password ***** Username.

But theres a Primary question I dont know .....

What the password ***** username you forgot, are used for? Meaning, what account does it Log you into?

How do you access the Login screen?

When was the last time you Logged in?

Have you forgotten the password ***** the past, and able to RESET or RECOVER it?

Expert:  Mike the Mac Medic replied 7 months ago.

Is this the computer user password? Normally you are the administrator. Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
• The exact system Version (listed right under OS X ??)
• Processor
• Memory

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