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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17964
Experience:  Expert for over 10 years
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Myipad is not charging

Customer Question

hello there myipad is not charging
Submitted: 12 months ago.
Category: Mac
Expert:  Josh replied 12 months ago.

Hi!

Plug in your iPad into a wall charger and hold down the POWER and HOME button together until you see the Apple icon. After the restart, see if it is charging. If it does not charge, please try the next steps..

Try using a different outlet in your house or try charging via your computer.

If that does not work, I would suggest that you replace the charger cable to see if the issue is your cable. 99.99% of these issues are either the charging cable or the outlet that you are using. If neither of those options work, please let me know and we can continue troubleshooting.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 12 months ago.
ihave tried allof them but still don't charge
Expert:  Josh replied 12 months ago.

How old is the iPad?

Customer: replied 12 months ago.
around year and half
Customer: replied 12 months ago.
the thing is cannot turn on my device
Expert:  Josh replied 12 months ago.

If multiple charging cables and outlet do not work then the issue is with the charging port on your iPad. I would suggest that you take your iPad to a local Apple store so that they can quote you a price for the charging port repair.

Here is a locator to find a close-by Apple store: http://www.apple.com/uk/retail/storelist/

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 12 months ago.
I need you to leave an appointment and ican gothere
Expert:  Josh replied 12 months ago.

Please view my last reply

Customer: replied 12 months ago.
I was there today and the as kme to book appointment
Expert:  Josh replied 12 months ago.

Okay, great! Please go to your appointment so they can fix your charging port issue.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Josh, Mac Support
Category: Mac
Satisfied Customers: 17964
Experience: Expert for over 10 years
Josh and other Mac Specialists are ready to help you
Customer: replied 12 months ago.
when
Customer: replied 12 months ago.
when ismy appointment
Customer: replied 12 months ago.
I hope you still there
Customer: replied 12 months ago.
can you reply please
Expert:  Josh replied 12 months ago.

You stated you were there earlier today and they asked you to book an appointment. Did you book an appointment with them?

Customer: replied 12 months ago.
y don't you reply to me
Expert:  Josh replied 12 months ago.

Do you need help setting up an appointment or did you set it up in the store?

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