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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 31236
Experience:  Apple Computers Specialist
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My computer has taken me out of admin user and made me

Customer Question

my computer has taken me out of admin user and made me standard user and also it now blocks programs with error message program blocked by group policy it has only started doing this over the last couple of days
Submitted: 6 months ago.
Category: Mac
Expert:  Richard replied 6 months ago.

Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from a date before this problem occurred

Once completed, tell me if you can now start into Windows and use it normally please.

Thank you

Customer: replied 6 months ago.
tried that error message program blocked by group policy
Expert:  Richard replied 6 months ago.

You have to do it via safe mode, so exactly as per my instructions Mike, not from within windows.

Is this what you did?

Customer: replied 6 months ago.
no i did in safe mode i tried that before i contacted you
Customer: replied 6 months ago.
just keep getting the blocked by group policy
Expert:  Richard replied 6 months ago.

Thanks

Can you download this file please

Click me to open

Right click on it and select Merge

Then restart the computer and tell me if you still have the issue please

Customer: replied 6 months ago.
no option to merge when i right click on it open or show in folder are my 2 options
Expert:  Richard replied 6 months ago.

Click show in folder then right click it

Customer: replied 6 months ago.
get error message cannot import c not all data was successfully written to the registry some keys are open
Expert:  Richard replied 6 months ago.

can you restart the computer in safe mode then try to merge it please

Customer: replied 6 months ago.
safe mode with or without networking
Expert:  Richard replied 6 months ago.

without please

Customer: replied 6 months ago.
no still same error in safe mode
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 6 months ago.

ok, I have offered the service Mike as you requested, please accept it.

Customer: replied 6 months ago.
sorry is that another £28 on top of the first £28
Expert:  Richard replied 6 months ago.

yes, but its optional else we continue here

Customer: replied 6 months ago.
can we continue here first sorry i could have taken into shop for £50
Expert:  Richard replied 6 months ago.

No problem, but no good shop would charge that little.

do the following please

Download CC Cleaner (free) from here

http://www.filehippo.com/download_ccleaner

(Click Download Latest Version on the top right)

Then restart in safe mode

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Than tell me if you still have the problem please

Customer: replied 6 months ago.
i all ready had cccleaner on my system but it wont run as blocked by group policy
Expert:  Richard replied 6 months ago.

you tried to run it under safe mode?

Customer: replied 6 months ago.
hi Richard, managed to get ccleaner to run in safe mode so got that done but when i try to run command prompt as admin unable to do so as program is blocked by group policy
Expert:  Richard replied 6 months ago.

also in safe mode right? Remember, everything is being done in safe mode.

Customer: replied 6 months ago.
thats me sorry i will try in safe mode
Expert:  Richard replied 6 months ago.

thanks

Customer: replied 6 months ago.
Can not run prompt in admin blocked by group policy in safe mode
Expert:  Richard replied 6 months ago.

ok, restart the computer in Safe mode with command prompt

And try to run the commands there please

Customer: replied 6 months ago.
Tells me I must be an admin
Expert:  Richard replied 6 months ago.

you choose Safe mode with command prompt right?

It went straight to the black screen?

Customer: replied 6 months ago.
Yep black screen with safe mode words in each corner
Customer: replied 6 months ago.
As per photo
Expert:  Richard replied 6 months ago.

ok, should have been in admin.

Are you able to go to Start, Control Panel, User Accounts and create a new account?

Customer: replied 6 months ago.
No blocked by group policy
Customer: replied 6 months ago.
It won't let me changes at all
Expert:  Richard replied 6 months ago.

Whats the make and model of the computer?

Customer: replied 6 months ago.
Hp pavilion elite hpe on Windows 7
Customer: replied 6 months ago.
On build 7601 service pack 1
Expert:  Richard replied 6 months ago.

ok, your going to need to do a reinstall of windows, we cannot repair it as none of the repairs will even run.

Copy off your data from the computer, programs you will need to install again.

Then power it off

Then power it on and keep tapping F11 until you get to the recovery manager

Choose to do a factory restore which will reinstall windows.

Once done, install your programs again and it will function correctly again.

Let me know please how you go.

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