Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
The very first thing you should try to unlock your device is a simple iTunes backup. Connect your Ipad to your computer via USB and open iTunes. Select the Ipad in the upper right-hand corner to display its properties in the main screen. Click on the "Back Up Now" button to start a sync.
what happens when you connect.
you would need an ipad usb data cable to connect to the computer.
Connect your Ipad to your computer via USB and open iTunes
if you want i can remote connect and reset it for you if you. Are you chatting on a computer with me?
what is not happening?
You have to have itunes installed first on the computer then only it will open, do you have itunes installed on the computer?
Try these steps:
have you tried all the steps?
I will open the question to other experts for there views and input.
tell me the ipad model number.
i can try remote access and work on it to fix it.
is it ipad 2?