Hi, and thank you for asking your question.
First off, please open up the following link:
On the page that opens up, enter your iCloud/Apple email address and click "Continue".
Follow the on-screen directions to verify your identity, and then reset and create a new password ***** your account accordingly. This should do it.
If you need more help, please use the Reply box to continue our conversation.
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PS: Please do NOT accept any remote offer if it shows up on this page; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; if you have any further questions or concerns, do reply back using the box below. Thank you.