Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Do you access to this email address ?***@******.***
What exact address is your iPhone showing ? What is the letter starts after the @ part ?
Can you check your inbox and do you see an email from Apple regarding resetting password ***** unlocking account ? If so, open it and reset the password. Let me know once you did that
Follow the steps below to start secure remote support session.
Method 1 :
You have to do this from your computer itself. On your computer, goto this website ---> www.fastsupport.com
In FastSupport website, you will see two text columns. Name and Support Key. Under Name, enter your name and under Support Key enter this code --- > 859905384
Method 2 : If you are talking to me from your computer now, then click this link instead of Method 1 -> https://www.fastsupport.com/859905384
Click Continue and follow the onscreen instructions to connect. An application named Citrix Online Launcher or GoToAssist Launcher will be downloaded. Then open the Citrix Online Launcher or GoToAssist Launcher file you see there and then open the Citrix Online Launcher or GotoAssist Launcher application. Allow permission to connect if asked.
Let me know if you have any difficulty connecting to me. Once we're connected, we can activate it using your computer
Issue resolved via remote support. If you have any questions or would like any additional information, please let me know.