Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Could you please explain your question a little more ?
Do you have any plugin like Rapport installed ?
Hold down Shift key and open Safari or Chrome. Does they open ?
It sounds like you inadvertently installed a plugin named Rapport and that is causing the error. Do you have another working browser ? Like Firefox ?
Or do you have another computer there ? We need to download a uninstaller application and run it on you rMac
Search Rapport in Spotlight, searchbox in top right and does it return anything ?
Search Rapport in Spotlight, searchbox in top right and does it return anything ? Like a Rapport.dmg file.
If so, open it and you will see a file named Uninstall Rapport
Open it and follow the onscreen instructions to uninstall it.
If you don't have that file, then download that file on a different computer from here --> http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg
Copy it to a flash drive or USB drive, put it on your Mac and open it and then Uninstall Rapport.
Then also download and scan your Mac with this Antimalware application --> https://www.malwarebytes.com/antimalware/mac/
Remove all malwares. Please let me know if that didn't work, so we can continue troubleshooting
Yes. Uninstall it
Yes, open it and uninstall it
How is it going ?
You don't have to uninstall them all. Just uninstall any one and the core files will be deleted from your Mac. If you ran uninstall for any one, then open Safari or Chrome and do they open ?
After opening Uninstall Rapport, did it give any message regarding giving approval to uninstall ?
We may need to uninstall it manually. I want you to open that Rapport.dmg file again, this time Install Rapport. After installing it, open the Rapport.dmg file and this time click Uninstall. Uninstall it and restart your Mac. Let me know how it goes
To install it, open Rapport.pkg file.
Then uninstall it again. Restart your Mac. Check Safari or Chrome. If it still not working, then we can manually removed it.
Is it still showing librooksbas.dylib error ?
What error is it showing now ?
Could be some malware installed along with them. On your other computer, download the Antimalware application from here ---> https://www.malwarebytes.com/antimalware/mac/
Copy it to a flash or USB drive. Put it on your Mac and run the anti malware. Do a scan and does it find any malware ?
I can, but you will not be able to establish the connection without a browser. So secure will not work for now. Do you have a working browser there ? like Firefox ?
You said you have another computer there. Are you talking to me from that computer now ?
On that computer, click this link and it will download a file named MBAM-Mac-184.108.40.2064.dmg
Link --> https://data-cdn.mbamupdates.com/web/MBAM-Mac-220.127.116.114.dmg
Can you copy this downloaded file to your Mac ?
Open the Downloads folder in this computer. Then copy the downloaded file to the jump drive. Then put that jump drive on your Mac and you will see the dmg file. Open it and open the malwarebytes Anti Malare application
Take your time. Good luck
Yes, the link I sent you is the direct link of the Mac version of that software. You need to copy the downloaded DMG file to jump drive and then put it on your Mac and open it.
Here is the direct link to download the Mac version of Malwarebytes- -> https://data-cdn.mbamupdates.com/web/MBAM-Mac-18.104.22.1684.dmg
This dmg file will only work on Mac
You don't open it on Windows. It is a Mac specific file. After downloading it, copy that dmg file to jump drive. Then put that jump drive on your problem Mac and run it on Mac itself.
On your Windows computer or any computer, just click this link --> https://data-cdn.mbamupdates.com/web/MBAM-Mac-22.214.171.1244.dmg
That is a direct link. So when you click on it, either it will automatically download it or it will ask you to open it or save it. Choose Save. After saving it, open the Downloads folder and you will see the downloaded MBAM-Mac-126.96.36.1994.dmg file
This is the file you need to copy to jump drive and run on your Mac.
Yes, open it and on your Mac and do a scan
Sounds like you are on an older version of OS X. Click on the Apple icon and select About This Mac. You can find the version number there.
The latest is 10.11 El Capitan
No, you are not. You are on latest updates of the current OS X version. But you are behind the major upgrade. Tell me the version of OS X you are using
10.6.8 is a very older OS X and almost 7 years old. Apple has stopped updating 10.6 years ago. The latest is 10.11 El Capitan. 10.6.8 is also very vulnerable to malware out there and that could be problem you are facing.
Follow the steps below to upgrade the OS X if your Mac support it.
Click on the Apple icon and App Store. This will bring App Store. Click Updates tab. If your Mac can handle latest OS X, then you will see Mac OS X El Capitan there with FREE UPGRADE button. Click Free Upgrade and enter your Apple ID and password.
This will download the upgrade. It may take a few hours to download. Once the download is completed, it will bring the OS X Installer. Follow the onscreen instructions to install it. It may take up to 3 hours to install the upgrade. I'm positive that installing this update should fix the problem you are having + it will allow you to run the Anti malware
Don't you see Mac OS X El Capitan banner and FREE UPGRADE button in App Store ?
The terms are different - Upgrade and Update
I know this doesn't make any sense. But Apple prefer this way. All this time, you have been checking updates of older OS X, but the real upgrade (major version) was in App Store under Updates. An Upgrade under Updates tab of App Store. Confusing I know.
Let the update complete. Also Add a bookmark of this page or add this page to your favorites, so you can get back to me any time you want via that bookmark. This question will not be closed.
When the download is completed, it will bring the OS X installer automatically. Just follow the onscreen instructions and it will be upgraded to latest OS X. After upgrading, I want you to run the Malwarebytes Anti malware and delete all malwares. Good luck
You're most welcome and good luck
Yes, run Malwarebytes Anti Malware before you run Safari or Chrome. And you probably have an outdated version of Chrome since it was installed in 10.6.8
So better to download a fresh copy and here is the direct link of Chrome (Mac version) which you can download from your PC and copy it to your Mac using jump drive --> https://dl.google.com/chrome/mac/stable/GGRO/googlechrome.dmg
Here is Firefox if needed --> https://download-installer.cdn.mozilla.net/pub/firefox/releases/47.0.1/mac/en-US/Firefox%2047.0.1.dmg
(Download them using your Windows computer, copy to jump drive and run them on Mac like you did for Malwarebytes Anti malware)
You're most welcome !
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