I'm sorry about the issue. Please click on the Apple website below:
, then there, enter the email address associated with your iPad, then click on Continue and follow the instructions there in order to reset your Apple ID account password.
- If it does not work, please let me know the exact email address (or part of the email address) currently showing on your iPad's screen.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,