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David
David, Mac Specialist
Category: Mac
Satisfied Customers: 1407
Experience:  BSc H.Dip Apple Certified Professional
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I don't know my password or apple sign on an I-pad, the I-

Customer Question

I don't know my password ***** apple sign on an I-pad, the I- pad has stopped working
Submitted: 7 months ago.
Category: Mac
Expert:  David replied 7 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 7 months ago.

What is not working on the iPad? What things have you tried already?

Thanks,

David.

David, Mac Specialist
Category: Mac
Satisfied Customers: 1407
Experience: BSc H.Dip Apple Certified Professional
David and other Mac Specialists are ready to help you
Expert:  David replied 7 months ago.

Bear with me a moment, thank you.

Expert:  David replied 7 months ago.

Hi Keith, let me know when iTunes is downloaded and installed.

If you have any problem with that let me know which part and I'll help you past it.

Get back to me when it is installed and we will do the next steps with the iPad.

Expert:  David replied 7 months ago.

Make sure you have the cable for connecting the iPad to the computer for the next step.

Expert:  David replied 7 months ago.

When you have installed the latest version of iTunes, the next step is to restore the iPad using Recovery Mode.

https://support.apple.com/HT201263

Read and follow the 4 steps in that article, and if you are stuck on any part please get back to me.

If you follow all 4 steps you should have no problem setting it up as new with a new Apple ID.

Customer: replied 7 months ago.
I have done it, a have downloaded i tunes, &plugged my i-pad into the computer
Expert:  David replied 7 months ago.

Ok, next Force Restart the iPad. Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.

There is a picture of the recovery mode screen in this article:

https://support.apple.com/HT201263

Customer: replied 6 months ago.
I have got nower . Icant give you any stars. I want to get out of this contract, if I don't I will cancel my credit card?
Expert:  David replied 6 months ago.

Hi,

I can still help you if you let me know what is happening now. Have you been able to put the iPad in recovery mode? Have you been able to restore it?

Thanks,

David.

Expert:  David replied 6 months ago.

I can also phone like I did before to help. Let me know, thanks.

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