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David
David, Mac Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
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Customer Question

I have
Submitted: 3 months ago.
Category: Mac
Expert:  David replied 3 months ago.

Hi, please type a bit more about the issue here, and I will reply. Thank you.

Customer: replied 3 months ago.
I have unloaded the iTunes, but this as far as I have got, all I can see is the i Tunes logo on the screen
Expert:  David replied 3 months ago.

Have you put the iPad in Recovery Mode? Do you see the iTunes logo and cable on the screen of the iPad?

Expert:  David replied 3 months ago.

The picture you should see on the iPad is in this article:

https://support.apple.com/HT201263

Does your iPad have this picture on screen?

Expert:  David replied 3 months ago.

If so continue with the rest of the steps in the article to restore the iPad.

Customer: replied 3 months ago.
I have connected the i tunes charger. I can see on the screen, what now
Expert:  David replied 3 months ago.

Next open iTunes on your computer.

Expert:  David replied 3 months ago.

When it asks to update or restore, choose restore.

Restore takes a few minutes.

When it finishes do not choose to recover from a backup.

When it finishes disconnect and setup your iPad.

Expert:  David replied 3 months ago.

Let me know how it's going, thanks.

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