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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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Unable to access iPad, thus no connection to my yahoo emails

Customer Question

unable to access iPad, thus no connection to my yahoo emails
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

What exactly happens when you try to access your iPad? What stops it from working?

Customer: replied 10 months ago.
No connection or access to***@******.*** .Just an apple sign which comes up - then disappears.
Expert:  Richard replied 10 months ago.

Thanks

Can you please hold the home and power buttons on the iPAd for about 10 seconds until you see the apple logo then release.

Let the iPad restart and tell me please if you still have the issue.

Richard and 3 other Mac Specialists are ready to help you
Expert:  Richard replied 10 months ago.

calling

Expert:  Richard replied 10 months ago.

What you need to do on the computer Margaret is download and install iTunes from here

www.itunes.com

On the computer

Once installed, open it, connect the iPad to the computer and follow the steps iTunes gives you when it detects the iPAd

Let me know the results please

Customer: replied 10 months ago.
A symbol comes up for itunes but nothing happens......there is no hotspot.
I cannot phone you because your number was witheld.
I am therefore no further forward with this problem
Expert:  Richard replied 10 months ago.

I will connect to your computer

Please do the following

go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you