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Pete
Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 17360
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My son blocked his iPad there's an activation lock on it and

Resolved Question:

Hi my son blocked his iPad there's an activation lock on it and I can't remember the password ***** his email as it was set up Almost two years ago
If the problem is not solved by the expert do I still have to pay the fee thanks
Submitted: 10 months ago.
Category: Mac
Expert:  Pete replied 10 months ago.

Hi Amanda,
My name is***** will try my best to help you with your question.

Who is the email account provider? (e.g. icloud.com, me.com, gmail.com, outlook.com...)

Customer: replied 10 months ago.
It's hotmail pete
Customer: replied 10 months ago.
His email address is *************
Expert:  Pete replied 10 months ago.

Ok, first try resetting the account at:

https://account.live.com/password/reset

Once you successfully get into the account you can then deactivate the iPad lock.

Customer: replied 10 months ago.
Hi Pete I e tried that by getting a code sent to my email but it's then telling me I'm not adding enough in the fields to prove my identity
Customer: replied 10 months ago.
Well his I should say as its his acc I'm using the code on and I can't add sent emails ect as the account was just used for set up
Expert:  Pete replied 10 months ago.

If it isn't possible to get control of the hotmail account to deactivate the lock then the iPad will need to be reset.

Expert:  Pete replied 10 months ago.

To reset the device, please see: https://support.apple.com/en-gb/HT204306

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Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
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Customer: replied 10 months ago.
It's telling me that his email for the Apple acc is ************* And Apple ID verification is needed to update I cloud is that the same password ***** would use when downloading games.....
Customer: replied 10 months ago.
I've got the iPad on now ( I don't know how) and it's giving me an option of not now or settings to enter the password ***** I'm afraid to try it incase I block the iPad this time thanks
Expert:  Pete replied 10 months ago.

Try the Not Now option and let me know if you can access it ok.

Expert:  Pete replied 10 months ago.

(If you connected the iPad to the computer that it was originally set up on then it may have unlocked itself).

Customer: replied 10 months ago.
Thanks I think I've sorted it put the password ***** and it seems to be up and running now
Expert:  Pete replied 10 months ago.

Great news! :)

Customer: replied 10 months ago.
Thanks sure is I'll have a happy lil boy in the morning my only payment for this will be the €31 taken out for this already
Expert:  Pete replied 10 months ago.

The payment is held by the website, and a portion is transferred to me when you leave me a high service rating :)

Pete and 2 other Mac Specialists are ready to help you
Customer: replied 10 months ago.
Thanks :)