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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad is showing activation lock I have entered what I

Customer Question

my ipad is showing activation lock I have entered what I thought was my Apple ID & password ***** it is not recognized I have tried several variations but no luck. I have owned this ipad from new there have been no previous owners, can you help please
Submitted: 1 year ago.
Category: Mac
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I presume you are entering the Apple ID, and password, on your iPad itself.

When did the ID and password ***** work, previously to this, on it?

Customer: replied 1 year ago.
I am entering on the ipad the last time I entered this info was when I originally set it up
Expert:  Russell H. replied 1 year ago.

How long ago was that, please? that you set up your current iPad password?

Customer: replied 1 year ago.
3-4 years
Expert:  Russell H. replied 1 year ago.

Then you will need to reset your Apple ID, I think.

Do you know how to do that? or do you need instructions?

Customer: replied 1 year ago.
I need instructions
Expert:  Russell H. replied 1 year ago.

OK. I am preparing instructions... meanwhile, thank you for your patience.

Customer: replied 1 year ago.
I am still waiting
Expert:  Russell H. replied 1 year ago.

Pardon me - a few other cases demanded my attention for a bit.

Start here:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID's registered email address to begin.

(I hope you recall what that email address was - given that it was 3-4 years ago. Also, be prepared to check for an email sent to that address... by some other means than through your iPad, since it is out of commission until the reset process is done.)

Let me know if there are any problems, or if any further advice is needed... and let me know how it turns out, especially if all goes well, please. Thanks.