Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is your Apple ID?
What is your birthday? (Month/Day/Year)
Please answer these two security questions:
What was the first car you owned?
Where was your least favorite job?
Thank you for confirming. I was not aware of what you have or have not already tried.
The only way around this issue is to speak with Apple technical support directing so they can look up your information and reset it for you. What is a phone number that you can be reached at?
In this case, you will either need to borrow someone elses phone or go into a local Apple store to fix the issue. To find a local store, click here: http://www.apple.com/uk/retail/storelist/
Since the issue needs to be resolved by confirming your account, it is required that you speak with someone over the phone or in person.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Contact Apple Store Customer Service on 0800(###) ###-####/strong>. Lines are open Monday-Friday 08:00-21:00, and Saturday-Sunday 09:00-18:00
Sorry, please use this number instead: 0800(###) ###-####/strong>