thank you very much for your question. My name is***** and I will try to help you as quick possible.
Please understand, that you´ve reached independent computer experts here, not Apple! I can try to help you as good as I can if you want that, but just making sure that you understand that you are not with Apple here and that you actually want help from an independent expert. Please let me know and we can go ahead if you wish.
Thanks for your patience and best regards,
Thanks for letting me know and of course I will try to help you. Have you actually tried to reset your Apple ID?
Please have a look here how to do that, it is the first step we should try:
Dear *****, did you try the described step above already?