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Hi there and welcome
Can you gold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.
Once done, let the iPad restart and tell me please if you can now open pages.
Can you please go to settings, general, reset, reset all settings.
Once done, repeat the instructions we just did and tell me if it then works please.
do you access the documents from another computer or device?
Yes, I am here, please allow me a few minutes to check what is the issue here please.
Can you Double click the Home button.
Tap and hold on the Pages app until it wiggles and displays a minus sign.
Tap the minus sign to quit Pages
Then tap anywhere above the Task Bar to return to the Home screen.
Restart the app and try again.
no it cannot be done remotley, but we have to do this, please do the instructions, we need to see what is recoverable