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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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I can't access pages documents (since latest iOS upgrade?) I

Customer Question

I can't access pages documents (since latest iOS upgrade?) I either get a yellow pen logo or 'owner (me) stopped sharing etc'
Submitted: 9 months ago.
Category: Mac
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you gold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Once done, let the iPad restart and tell me please if you can now open pages.

Customer: replied 9 months ago.
Done that. No progress. Pages opens slowly after grey interlude. Actual documents either show orange pen and line symbol or some are visible but when I try to access them box says 'can't open document The owner (i.e. me) stopped sharing or you don't have permission to open it
Expert:  Richard replied 9 months ago.

Thanks

Can you please go to settings, general, reset, reset all settings.

Once done, repeat the instructions we just did and tell me if it then works please.

Customer: replied 9 months ago.
Done that. It knocked me offline but I'm now back online and no chnage
Expert:  Richard replied 9 months ago.

do you access the documents from another computer or device?

Customer: replied 9 months ago.
No. I just tap the pages icon
Customer: replied 9 months ago.
Hello?
Expert:  Richard replied 9 months ago.

Yes, I am here, please allow me a few minutes to check what is the issue here please.

Expert:  Richard replied 9 months ago.

Can you Double click the Home button.

Tap and hold on the Pages app until it wiggles and displays a minus sign.

Tap the minus sign to quit Pages

Then tap anywhere above the Task Bar to return to the Home screen.

Restart the app and try again.

Customer: replied 9 months ago.
This is scary as there is half the text of a full length book there. Am I in danger of losing it?
Customer: replied 9 months ago.
Okay I give in. Can you do it remotely
Expert:  Richard replied 9 months ago.

no it cannot be done remotley, but we have to do this, please do the instructions, we need to see what is recoverable